Privacy conditions



In this text about our privacy policy we go over what we do with the data you leave on our website. This data can be collected and/or saved after completing a contact form or placing an order. In this document we also explain why we store/request this data and what exactly we do with it.

a. Controller

What/who is the controller?

The controller is the person who is responsible for collecting the personal data when visiting the website, when completing a contact form or placing an order on this website. It is extremely important that we, as the controller, are always available for any questions and comments regarding the privacy policy. You can find our data here:

Werewolves BV
BE 0686 737 828
Contact us by email

b. Agree and Adjust

By using our website, the applications and filling in the contact form you are asked to agree to the provisions and measures in this privacy policy. We, Werewolves, always have the right to change our privacy policy at any time, but then all our users will be notified via the website or by email. Once published, the changes will take effect automatically.

c. Applicable law

The processing of personal data within Werewolves is subject to European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data.


a. Definition of personal data

The term personal data should be understood to mean all data or information (eg name, telephone number, e-mail address, date of birth, etc.) relating to an identifiable person. Due to the broad formulation, a great deal of data can be regarded as personal data.

b. How are these personal data collected.

By using our website, various personal data is collected in various ways:

The personal data is communicated by you yourself (e.g. the contact form, ...) or those that we obtain through the use of our services (e.g. ordering products, ...);
The personal data that we assign to you for the use of our services (e.g. formulating an order, concluding an agreement, etc.).
The different ways of collecting personal data are of course subject to their own specific terms and conditions in the privacy legislation. It is therefore important that the differences between the aforementioned methods of collection are explained.

1. The data is communicated by the data subject himself.

Personal identification data such as name, address, email, telephone number are necessary for the use of our online services (using the contact form, placing an order) and must be communicated to us by yourself. Depending on the service you wish to use, the following categories of personal data may be requested:

Personal identification data (name, address, email, telephone numbers, ...);
Personal details (age, gender, ...);
Lifestyle (use of goods and services,)
Images (profile photos, ... );
The information you provide is deemed to be correct and complete. If you provide incorrect information, we reserve the right to deny you, as a user, access to our services.

When communicating your personal data, you will be asked to explicitly take note, by means of a check box, of our privacy conditions, to understand and accept them.

2. Automatic collection of personal data

Using cookies and tracking technologies, various personal and other data are collected in an automated manner, simply by visiting our website:

Electronic identification data (IP addresses, connection times, ...);
Electronic localization data (approximation of location, environment, …);
Surfing behavior (which pages are viewed, how long a web page is viewed, clicks, hits, ...);
Through which channel is our website visited (search terms, through which web page our website is visited);
Which device is used (PC, smartphone, tablet, ...);
Which system software is used (Windows, Android, Apple, …);
Which browser is used (IE, Mozilla, Chrome,…) ;
This data is completely anonymised and therefore cannot be linked to any personal identification data, which makes it impossible for the controller to identify the data subject.

Of course, if necessary, your permission for the use of cookies and tracking technology is explicitly requested on the basis of the Telecommunications Act. This is based on our cookie policy as displayed on our website.

3. No processing of sensitive personal data

As required by law, we do not process sensitive data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual preferences, health or trade union membership.


a. Definition

By the processing of personal data collected by us, we mean any processing related to the collection, recording, organization, storage, updating, modification, retrieval, consultation, use, dissemination, making available, merging, combining, archiving, delete and destroy.

b. Purposes

The processing of the aforementioned personal data is necessary for achieving the purposes set by us:

Commercial follow-up

To contact you for our commercial purposes and to inform you about our offer based on your preferences.
Direct Marketing
To communicate our newsletters/info and to tailor offers to the preferences communicated by you in the past. This is in order to provide you only with news and commercial offers that really interest you or correspond to your profile.

Marketing research

Use your data and consumer profile for research for and of the market situation of our products and services. In this way we ensure that we continuously innovate the existing services and launch new marketing and advertising services on the market.

Informing the client

Your information as requested when using our services is important for the execution of the assignment. (Successful delivery/shipping of order)

Creation of statistical data

Display the collected data in various overviews, tables and graphs per property, region and/or client in order to assess and additionally improve the marketing and advertising services.

c. Quality and balancing of interests

As the controller, we monitor the quality and legality of the personal data collected and processed by us. We hereby take all necessary measures to delete or correct the data that is inaccurate or incomplete.

When collecting and processing the available personal data, we reserve the right to collect and process only the data that serves to achieve our processing purposes. We do not collect or process any excessive data or data that could "someday" be applicable.


The personal data is kept for the entire duration necessary for the realization of our processing purposes. A longer storage or further processing than is necessary to achieve the purposes is not done.

The personal data is stored for a period of 20 years to be subsequently deleted or at least anonymized, so that it is no longer possible to identify the users. If the person concerned unsubscribes from direct marketing, the personal data will be deleted or anonymized unless this is further necessary for the execution of the assignment.


The company transfers personal data to third parties when:

The transfer is necessary for the realization of our purposes, including and as mentioned above (statistical research, promotion in the context of our assignment and/or publicity). For this we work together with third parties or subcontractors such as IT service providers.
There is a legal obligation to pass on your data or at the request of judicial authorities or police services. It should be noted, however, that there is no transfer to countries outside the EU and the US.


The legal provisions expressly prescribe that minors enjoy additional protection when it comes to the processing of their personal data. When filling in the registration forms, the age or date of birth may be requested before you can access the services, subscribe to the newsletter, etc. The company will make efforts with the technology available to verify that the user does indeed have the parental consent.


a. Right to information

According to the legal provisions, the company, as the controller, must clearly inform you about the collection and processing of personal data. This privacy policy therefore applies as a personal notice.

b. Right of access

You have the right to obtain confirmation from the company, as the controller, about whether or not your personal data is being processed. If your personal data have been processed, you can view your data in our files with additional information about the processing purposes, the categories of personal data, any recipients of your personal data, the retention period, complaints procedure, etc.

You can also request a copy of your personal data, without associated administrative costs. Please note, if you request several copies, the company will charge a reasonable fee for this. You can consult the procedure for exercising this right under point g.

c. Right to improvement

As a data subject, you have the right to correct any incomplete or inaccurate personal data relating to yourself.

The term "improvement" should be understood to mean that you can have incorrect data adjusted or even removed free of charge.
You can access your personal profile via our website, if available, and adjust the data registered by you at any time.
The correctness and quality of your personal data is of great importance for achieving our purposes.

You can consult the procedure for exercising this right under point g.

d. Right to object

You have a double right to object. The legal provisions provide for a general right to object and to object with regard to direct marketing. As a user/data subject you thus have a general right to object.

General right to object:

You can object to the processing of your personal data if the data is incomplete or irrelevant according to the processing purposes or if the data whose registration, communication or storage is prohibited or if the data has been stored for longer than the specified duration.

When your personal data is lawfully processed, you can object to this processing in accordance with the legal provisions of the privacy legislation for serious and legitimate reasons related to your particular situation.

You must demonstrate serious and legitimate reasons here to prevent further processing.

Right to object to direct marketing:

You can object free of charge and without any motivation to the processing of your personal data for direct marketing purposes. You can consult the procedure for exercising this right under point g.

e. Right to be forgotten

You can have your personal data deleted in your own name without undue delay. This provided that:

The personal data are no longer necessary for the purposes for which they were collected or processed;
You withdraw the consent given for specific purposes;
The personal data has been unlawfully processed;
The personal data must be erased to comply with a legal obligation;
When it concerns personal data of minors under the age of 16 concerning services that are provided electronically for payment. You can consult the procedure for exercising this right under point g.

f. Right to obtain personal data

You have the right to request your personal data held by the company in a structured, common and machine-readable form on request from the company / controller. This can be requested for personal use as well as to pass it on to a controller other than the company.
If it is technically possible for us, you can also request the electronic transmission of your personal data to another company.
You can consult the procedure for exercising this right under point g.

g. Procedure for exercising rights

If you wish to exercise the aforementioned rights, you must send the request, motivated or not, together with proof of identity, in particular a copy of the front of your identity card by post or by e-mail to:

Werewolves BV
Tulpenboomstraat 16, 8530 HARELBEKE
Contact us by email

h. Declaration and competent authority in case of infringements

If you are of the opinion that the aforementioned rights are not respected by us and you wish to file a complaint, you can contact the Privacy Commission:

Commission for the protection of privacy
Drukpersstraat 35, 1000 Brussels

Phone: +32 (0)2 274 48 00
Fax :+32 (0)2 274 48 35

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